WhatsApp Messenger or regular WhatsApp is designed for personal use, for example, it is used by individuals to communicate with friends, family, and colleagues. There isn’t much to do with a regular WhatsApp, although most business owners use it for businesses, it doesn’t have the features and tools of WhatsApp business, such as automation options. In addition to having your messages at risk with WhatsApp, when you use the program, your metadata is also at risk. When the two companies made a $19 billion deal it unfortunately put many user’s information at risk. Metadata is information such as who you chat with, how often you chat and which group chats you are a member of.
How Many Users Does WhatsApp Have?
When talking about one of the most cost-effective platforms for customer support WhatsApp is on the top list. All you need is an internet connection and your smartphone to get things done in a twinkle of an eye. It saves you a lot of money and still provides excellent customer service. Imaged, Videos, Gifs, are ways to engage with your customers in a personalized and interactive way. You can also send promotional messages, product updates, event notifications, and many other marketing messages related to your company. This gains you the loyalty of your customers and also Increases sales. This is better than leaving your customers waiting for a response.
To calculate your engagement rate simply follow these methods. Want streamlined communication, and improved and enhanced customer experience then leverage the power of WhatsApp APIs for automation. By following these tips you are sure to drive sales and engagement with your Call-To-Action. Your Call-To-Action should be clear, it should provide a clear step for the customer to follow or take. Make sure it isn’t a complicated step, make it easy for them to follow or take.
WhatsAuto lets you create a chatbot, schedule auto-replies and easily turn auto-replies on and off. You can even sync WhatsApp Business with your desktop, so those professional networking calls can be done from your office computer rather than your phone. Finally, you use WhatsApp to communicate with others in your industry. The app’s video call tool can be used in a professional networking capacity, just like Zoom or Skype. This tool is useful for highlighting new products, seasonal collections or bestsellers. On top of all this, it’s simply easy and affordable to communicate with international customers via WhatsApp Business. You can use labels to organize inbound messages and contacts on WhatsApp, similarly to how you might use labels to organize your email inbox.
Create a WhatsApp Business Account
Save answers to commonly asked questions as templates and set up shortcuts. This will give you back the time you would spend typing out the answers to repeating questions. And, your customers will get their questions answered faster. After you enter your phone number, you will automatically be directed to this page. Fill in the essential details like your business name, add a profile picture and select a category that best describes your business. WhatsApp Business was built specifically with the small business owner in mind and offers specialized solutions that can help you connect with your customers. As long as you’re connected to wi-fi or have mobile data, you can use WhatsApp to communicate with users all over the world.
WhatsApp business features are always there to streamline your conversation with your audiences, such as the WhatsApp Business API, group chat, and broadcast messages. Also, the quick Replies and automated messages help you to give attendance to your customers even while you aren’t online and during off hours. It reduces the task and workload for your customer support team and sales team. Customers expect quick responses to their queries or inquiries.
A WhatsApp Business account differs from a regular one, meaning that they can be on the same phone but must have separate phone numbers. WhatsApp Business and regular WhatsApp is different in certain ways, although they seem alike. The API itself is free, but you need to pay the monthly and set-up fees charged by the communication platform you sign up with. These fees can vary considerably, so you need to do your homework to find the best deal.
This can lead to account suspension or legal action because it annoys most customers. Avoid sending messages during the busy times of the day, during Rush hours, and during night time. Consider the time zones of your audience if they live in different parts of the world, know what time is best for sending them messages and make wise use of that time. Come up with unique offers for them and provide relevant content and offers to them. Engagement has never been easier with WhatsApp API, it lets you communicate effectively with your customers and provide them with the necessary information they need. You can utilize the template already pre-approved by WhatsApp to communicate with your clients.
How WhatsApp Makes Money
By measuring and monitoring their response rate and engagement rate, you can effectively manage, evaluate and increase your customers’ engagement. Integration with CRM software allows you to communicate directly with all your customers at once. This provides personalized customer support to your audience. Sharing engaging, insightful content on your industry makes you an expert in that industry. Of course, your customers see you that way, it gives you authority in your area of expertise and makes your customers believe you care about them and their interests.
Read more about WhatsApp business here.
Updating these details on your profile will make it look more interactive and boost your interaction with the customers. This app makes managing your business’s WhatsApp contact list easy. Use it to import WhatsApp contacts into your iPhone, merge duplicate contacts and connect with someone on WhatsApp without adding them as an official contact. WhatsAuto is another solution you can use to build better auto-replies.
